Quoting, move visibility, and service-product leadership at UniGroup
Product leadership across quoting, booking, move visibility, and customer-facing service tools in a relocation business tied to $390M in move revenue.
Lead Product Manager → Product Portfolio Manager
2020 - 2021
Quoting and conversion / Machine learning / Customer experience
- Moves supported annually
- 52K
- Revenue supported
- $390M
- Conversion increase
- 30%
Products
MyUnited and MyMayflower Move Portal
A move portal that gave customers more clarity through a stressful service journey and gave the business a stronger digital center for the move.
ML-Powered Digital Move Quote
A faster quoting experience that used machine learning to show price ranges earlier in a complicated moving purchase.
Growth through WebChat
WebChat and lifecycle messaging created a lower-friction path into the funnel while giving prospects and booked customers clearer guidance through the move journey.